Terms & Conditions


Welcome to ADOFAST. If you continue to browse and use our app/website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governed by oAdfast Logistic Services Private Limited's (Owner of ADOFAST) relationship with you in relation to this app/website and the Service.


In the event there is a conflict between the terms and conditions specified herein and the provisions of any other document executed between the parties hereto, the terms and conditions specified herein would prevail.


DEFINITIONS

The following definitions apply to the terms and conditions set out below that govern this contract of Carriage between you and us.


  • "We", "us", "our", "Carrier", shall refer to Adofast Logistic Services Private Limited's (Owner of ADOFAST), its employees, authorized agents and its independent contractors and the entities that carry or undertake to carry the consignment hereunder or perform any other services incidental thereto on its behalf.

  • “You”, “your”, “consignor” shall refer to the sender, consignor or consignee of the Consignment, holder of this Consignment Note, receiver and owner of the contents of the Consignment or any other party having a legal interest in those contents, as the case may be.

  • "Carriage" means and includes the whole of the operations and services undertaken by us in connection with the Consignment.

  • "Consignment" means any package, parcel, satchel, or freight which is or are given to and accepted by us for carriage under our Consignment Note.

  • “Dangerous Goods” means goods classified as dangerous as per ICAO T.I., IATA DGR, IMDG-Code, ADR or other national regulations for transport.


  • USER(S) ELIGIBILITY

  • User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by ADOFAST. The Services provided by ADOFAST is a technology based service which enables the hiring of goods carrier or other vehicles by customers for a point to point services or for time and usage based service within city limits and outside city limits through the internet and / or mobile telecommunications devices.

  • ADOFAST advises its users that while accessing the web site, they must follow/abide by the related laws. ADOFAST is not responsible for the possible consequences caused by your behavior during use of web site. ADOFAST may, in its sole discretion, refuse the service to anyone at any time.


  • USER(S) AGREEMENT

  • This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.

  • This agreement applies to all ADOFAST Services offered on the website/application, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.


  • AMENDMENT TO USER(S) AGREEMENT

  • ADOFAST may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms. User(s) shall also be bound by any amendment made in any policy or agreement from time to time, referred to in this Terms of Service.


  • LINKS TO THIRD PARTY SITES

  • Links to third party sites are provided by web site as a convenience to user(s) and ADOFAST has not have any control over such sites i.e. content and resources provided by them.

  • ADOFAST may allow user(s) access to content, products or Services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. ADOFAST believes that user(s) acknowledge that ADOFAST has no control over such third party's site, does not monitor such sites, and ADOFAST shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site. User(s) shall review ADOFAST’s Privacy Policy and abide by ADOFAST’s Privacy Policy at the time of the User(s) interaction with ADOFAST, with respect to and concerning any information and data.


  • TERMINATION

  • Most content and some of the features on the web site are made available to visitors free of charge. However, ADOFAST reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. ADOFAST also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of ADOFAST and/or other visitors to the web site. ADOFAST reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.


  • INTELLECTUAL PROPERTY RIGHTS

  • ADOFAST is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with ADOFAST, its affiliates or licensor's of ADOFAST content, as the case may be.

  • All rights not otherwise claimed under this agreement or by ADOFAST.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. ADOFAST does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

  • We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IT IS " with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall ADOFAST be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

  • ADOFAST reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the app/website.


  • Copyright

  • All content on this web site is the copyright of ADOFAST except the third party content and link to third party web sites on our app/website.

  • Systematic retrieval of ADOFAST content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from ADOFAST is prohibited.

  • In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of ADOFAST's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. ADOFAST reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the ADOFAST service, or if ADOFAST believes that user(s) conduct is harmful to the interests of ADOFAST, its affiliates, or other users, or for any other reason in ADOFAST's sole discretion, with or without cause. You shall be liable to indemnify ADOFAST for any losses or expenses incurred by ADOFAST due to any infringement of intellectual property rights owned by ADOFAST without prejudicing ADOFAST’s right to bring any legal action against you.


  • TERMS & CONDITIONS FOR USE OF OUR SERVICE

    The following Terms & Conditions shall apply to customers utilizing the services offered by the Company for the hiring of goods carrier vehicles / other vehicles:


  • Only ground floor to ground floor loading/unloading is allowed

  • Distance between ADOFAST vehicle and loading/unloading point should not be more than 30 feet.

  • Above max weight, mentioned for respective vehicle, are not allowed.

  • Labour charge will be automatically added to the invoice, if any.


  • The customer shall pay the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the vehicle Services.


    The customer agrees and accepts that the use of the services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.


    The customer shall ensure that he/she will not indulge in any of the following activities while availing the service:



  • Soiling or damaging the body and/or any other interiors of the vehicles.

  • Misusing, soiling or damaging any of the devices (technical/non-technical) in the vehicle.

  • Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose. The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up.

  • Pressurizing the driver to overload vehicle than the allowed limit.

  • The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company.


    The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a vehicle booking. The location based information will be used only to facilitate and improve the probability of locating a vehicle for the Customer.


    The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.


    The Company shall be entitled at any time without giving any reason to terminate the booking of the vehicle done by the Customer. User(s) shall indemnify ADOFAST with respect to any expenses incurred with respect to such booking.


    In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same. ADOFAST aggregates its vehicles for the purposes of providing services. In the event of loss of any item, User(s) shall not have any right to withhold the payment to be made towards ADOFAST. Further, in the event any payments from the User to ADOFAST are pending for the period prescribed by ADOFAST in its respective invoice, ADOFAST reserves the right to exercise particular lien over the consignment/service till full payment is made to ADOFAST for its services. Additionally, User(s) will be liable to indemnify ADOFAST against any loss, damage or expenses incurred by us due to the custody of the consignment during this period.


    Any complaint in respect of the services or the use of the vehicle, the Customer has to inform Company of the same in writing within 24 hours of using the vehicle or the Services of Company.


    The Company shall not be liable for any conduct of the drivers of the vehicles. However, the Company encourages you to notify it of any complaints that you may have against the driver that you may have hired using the Company's Services.


    The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.adofast.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.

    All the calls made to the Company's call centre are recorded by the Company for quality and training purposes. In the event you place a query on our app/website including query with respect to our Services, applicable fees or terms of Service, You hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information. You understand and agree that such information shall in no event qualify as unsolicited commercial communication under the Telecom Unsolicited Commercial Communications Regulations, 2007 and/or due to disclosure of such information, our telephone numbers shall not qualify to be registered under the 'National Do Not Call Register' or the 'Private Do Not Call Register' in accordance with the Telecom Unsolicited Commercial Communications Regulations, 2007 or any other applicable law.


    Cancellation Policy: All cancellations made 15 minutes after the booking will incur a cancellation fee of Rs 50. Cancelling five bookings after driver allocation in a day will temporarily block your account for a period of 24 hours. Your account will be activated automatically post that. Figures are subject to change.

    Toll Charges: In case of a toll on your trip, return toll fare will be charged.


    CONFIDENTIALITY

    User(s) shall not disclose any information received under the contract of service with ADOFAST to any third party. Access to any information which pertains to business of ADOFAST shall be kept confidential to the extent it might adversely impact ADOFAST’s business. User(s) shall be liable to indemnify ADOFAST against any loss of business or reputation due to the act of the user(s).


    DISCLAIMER

    All vehicles registered with the Company are continuously tracked using mobile technology for security reasons only. It is expressly made clear to you hereby that the Company does not own any vehicle nor does it directly or indirectly employ any drivers for the vehicle. Vehicles and drivers are all supplied by third parties and the Company disclaims any and all liability in respect of the drivers and the vehicles alike.


    The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.


    The Mumbai HIGH Court, India place shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer.


    ACCEPTANCE OF OUR TERMS AND CONDITIONS

    By giving us your consignment you accept our terms and conditions set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself and/or anyone else who has an interest in the consignment or the performance of other services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your consignment or perform other services as well as our employees, directors and agents. Only one of our authorized officers may agree to a variation of these terms and conditions in writing. When you give us the consignment with oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions


    DANGEROUS GOODS / SECURITY

  • We do not carry, nor perform other services regarding, goods which are in our sole opinion Dangerous Goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other services regarding, Dangerous Goods.

  • We may at our discretion accept some Dangerous Goods for carriage, or for the performance of other services, in some locations if you have been accorded the status of an approved customer and this must be given by us in writing before your consignment can be accepted. Your Dangerous Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements together with the procedure for applying for approved customer status are available from our nearest office and a dangerous goods surcharge will be invoiced to you upon acceptance of your consignment.

  • Prohibited Items: We do not accept consignments that contain prohibited items.

  • We accept consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). We have no responsibility whatsoever as to the correctness of description, type or value thereof and you agree to indemnify us and hold us harmless from any claims that may be brought against us arising out of or relating to such declaration provided by you and any costs we will incur relating thereto.


  • REJECTED CONSIGNMENTS

    If the receiver refuses to accept delivery we will try to contact user and agree the appropriate next action.


    You agree to pay us any costs we incur in forwarding, disposing of or returning the consignment and our charges (if any) for the agreed appropriate next action


    CLAIMS BROUGHT BY THIRD PARTIES

    You undertake to us that you shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising out of Carriage even though we may have been negligent or in default and if a claim or action is made you will indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it.


    The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and ADOFAST with respect to access to and use of the web site and the Services offered by ADOFAST, superseding any prior written or oral agreements in relation to the same subject matter herein.


    Trademarks and related Materials

    A trademark is a word, design, symbol, phrase, sound, scent, or color (or any combination) that identifies the source of a party's goods/services. A service mark identifies the source of a party's services. The trademark ‘ADOFAST’ is a trademark owned by ADOFAST Logistics services Pvt ltd. These trademarks should not be used in connection with any product or service that is not Company’s service, in any manner that is likely to cause confusion among customers or in any manner that criticizes or dishonors ADOFAST and its operations. Other products or company names if used on the website may be trademarks of their respective owners. ADOFAST Logistics Services Pvt Ltd has not licensed any of its trademarks including ADOFAST to any third party or a different company. Any unauthorized copying, modification, use or publication of these marks is strictly prohibited. The Company is the sole owner or lawful licensee of all the rights to the website and its content. Website content includes and is not limited to its design, layout, text, images, graphics, sound, video etc. The website content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the website and its content shall remain with the Company, its affiliates or licensor's, as the case may be. Users/Visitors of the website merely by using/visiting the website cannot be construed to be licensees approved by the Company for use of such material except for the purpose required for using the Services. Systematic retrieval of website content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission of the Company is strictly prohibited.


    GST

  • GST, as applicable, will be levied on the Invoice.

  • Any information shall be considered only prospectively. Under no circumstances, will invoices be revised retrospectively for delay in providing GST registration information.

  • Taxes on reverse charge mechanism, wherever applicable, shall have to be paid by the recipient of services.


  • DISCLAIMER

  • The information contained in this website is for general information purposes only. The information is provided by Adofast and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.GST, as applicable, will be levied on the Invoice.

  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

  • Through this website you are able to link to other websites which are not under the control of Adofast. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

  • Every effort is made to keep the portal up and running smoothly. However, Adofast takes no responsibility for, and will not be liable for, the portal being temporarily unavailable due to technical issues beyond our control.


  • Online Payment Terms & Conditions
  • All on-line payments made towards availing Services shall be taken into consideration only when the relevant amount is received and credited in the Company's bank account.

  • The User booking for the Service shall pay all amounts including but not limited to the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services.

  • User authorizes the Company to retain any consignments that are booked till all dues of the Company are recovered.

  • The User agrees and accepts that the use of the Services provided by the Company is at its sole risk, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.

  • In case of cancellation of the booking, after making on-line payment, refund of the amount shall be paid within 30 working days after the said amount is received and credited in company's bank account.

  • A small amount of service charge may be levied on such cancellations as per Company Policy from time to time.

  • In case of any payment transaction undertaken by the user or any third party using the credentials of the user, which later on is found to be a fraudulent one, Company will not be responsible for any such transaction and all the legal liability including all costs and expenses of such transaction will be that of the user whose credentials are used for such transaction and will be recovered by the Company or the payment collection agency as the case may be..

  • In order to avoid such circumstances users are advised to ensure that their credentials are not misused by any third party at any point of time.

  • In order to avoid such circumstances users are advised to ensure that their credentials are not misused by any third party at any point of time.


  • For any refund amount of cancellation please contact us in our Customer care no +9188889 07654 or on our email ID: info@adofast.com